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Our service promise

Shop furniture online worry-free

Buying furniture online is affordable, but it can feel like a gamble. Here's how we take the worry out of it.

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Returns

What if the furniture isn't what I imagined?

30-day no-questions-asked returns

It's okay to change your mind. You can return any purchase (except made-to-order or customised items) within 30 days of receiving it, as long as it meets our return conditions.*

To avoid surprises, we're always happy to answer questions before you buy, so connect with us via WhatsApp or through our contact form!

* These conditions make sure the returned item can still be resold. Read the full return policy here.

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Late delivery

What if my delivery is late?

S$50 store credit

We deliver as quickly as we can, but logistics delays sometimes happen. To make up for the wait, we offer late delivery compensation of S$50 in store credit if your order arrives more than 7 working days after the original schedule.

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Damaged items

What if something arrives damaged?

Replace, compensate or repair

We check every item carefully before it leaves us. In the unlikely event that something arrives damaged, send us photos or videos as soon as possible. We know how frustrating this is and will resolve it quickly by offering a replacement, compensation or repair, depending on the case.

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Missing orders

What if my order never arrives?

Personally packed and checked

We're a small team, so we personally pack and check every order before it goes out! If anything is ever missing, let us know right away and we'll work to sort it out as soon as we can.

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Price match

What if I find a cheaper price after I've paid?

Lowest Price Guarantee

If you find a lower price elsewhere within 14 days of your purchase, there's no need to go through the hassle of cancelling. Just let us know and we'll match it.

Applies to full retail prices (not discounts or sale prices). The product must be identical in size, material and specifications.

Peace of mind

We're online shoppers too

We understand the worries that come with buying online, especially something as big as furniture. Our aim is to give you personal, responsive service, so you can shop with peace of mind.

Thanks for reading!
Love, nichinichi

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